Our Store Policies

Things You Need to Know

We founded Witch and her cat with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!

 

Store Policy

At A Witch and Her Cat, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!

-Items have to be paid prior to your item being dispatched

-All payments must be made within 24 hrs of placing your order

-can't find an item please ask and we will see if we can find it for you

-if your item is being handcrafted especially for you then your item may take up to a month before it is dispatched.

-please choose carefully as we do not offer refunds on specially made orders, readings, consultations, or healings

-refunds are only given if the items does not match the description given. 

-all sales are final

 

Our Shipping Policy

How We Do It

We do  all our posting by Sendle. We aim to post your item within 96hrs from time of receiving payment for all orders placed Monday-Friday with the exception of Public Holidays. 

Items that are special orders and all readings may take longer and we will let you know at the time you place your order.